Have a question? Call 1-855-537-4129
Have a question? Call 1-855-537-4129
Have a question? Call 1-855-537-4129
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Hard Rock Hotel Punta Cana

Boulevard Turístico del Este Km.28No.74, Macao, Dominican Republic


Be Lucky is more than just a positive line… it’s a way of life! Our 5000 square foot sports book is loaded with more than 55 HD screens, making it the largest sports book in the Caribbean. In order to provide the always-demanding crowd of sports-betting enthusiasts with a fresh, reliable, and accessible betting platform, our talented crowd of seasoned professionals has developed the ultimate Sports Book! We offer wagering on more than 100 different types of sports and events.

Dear Hard Rockers!

We are honored that you are considering us for a visit.
Please see below the list of our most frequently asked questions.

Casino Slots

Who can play at Hard Rock Casino Punta Cana?

You don't need to stay here to play here! Our Casino is open to everyone including those who are staying at other resorts or just passing through!

How old do you have to be to play at the casino?

You must be at least 18 years old to enter the casino.

How much does it cost to go to the casino?

Casino admission is absolutely free for all guests and non-guests alike! If you are not staying on property you simply need to go to the front desk and request your casino bracelet.

What kind of currency can be played in the casino?

You can play both US Dollars and Dominican Pesos.

What time do the Casino and Sports Book Open?

Hard Rock Casino Punta Cana is open 24 hours a day, 7 days a week!  The Sports Book opens at 10am and typically closes after the last game has been booked (for more information regarding the sports book and what kind betting events are available, please call 809-731-0099 ext 4744). T

When do the table games open?

Our tables open at 12:00 noon every day for roulette and blackjack. The Poker Room opens every night at 8:00 pm with cash game play typically beginning between 8:30 and 9:00 pm, or as soon as we have 4 players seated.

Is it possible to book a private poker game?

Yes, the poker room does book private tables! Cash play is charged our normal commission rates (10% - maximum $6 per hand – private tournaments pay a 15% commission based on the entry fee). Please contact the Poker Room Manager at 809-731-0099 ext 4741.

Do you have a shuttle that can pick players up from other resorts?

We don’t pick players up from other resorts, but you can qualify for a taxi fare reimbursement based on your play.

How many slot machines and tables are on the floor?

We currently have 400 slot machines and 40 tables on the floor with an additional 4 poker tables in the poker room.  

What are the betting limits for the slot machines?

For slots you can bet anywhere from one cent a spin all the way up to $90 per spin.

What are the betting limits for the table games?

For standard table limits please see below.

*Please note that higher limits are available for High Rollers – please contact ourChief Gaming Officer, Miguel Mora: mmora@hardrockcasinopuntacana.com, for details.* 

Blackjack (pays 3 to 2)

$10 -$300

$25 -$500

$100 -$2000


$1 - $25 and $5 - $50 Inside

$5 - $250 on 2-1

$5 - $500 Even Chances


$10 - $500 3, 4, 5 Times Odds


$25 - $500

$50 - $1000

$100 - $2000

Novelty Games (Caribbean Stud, Let It Ride, Three Card Poker, and Ultimate Texas Hold ‘Em)

$5 - $100 with Progressive Payouts

Will my players club card from Hard Rock Hollywood/Tampa/etc. work at your casino?

Not at this time; however, you can sign up for a Hard Rock Casino Punta Cana player’s card at our Player’s Club - signing up is quick, easy, and free!

I want to play but didn’t bring sufficient cash; how can I acquire additional funds?

We can provide cash advances against your credit card (must be VISA or Mastercard – subject to a fee) or we can accept your VISA and American Express traveler’s checks (we do not cash personal checks).  Alternatively, you can apply for a line of credit with the casino (more details regarding casino credit are available here). 

I’m a guest at Hard Rock Hotel and Casino Punta Cana – can any of my Resort Credit be used to play in the casino?

Resort credits may only be used toward hotel initiatives.

I recently played at your casino but forgot to cash some chips in before I returned home –what can I do?

It is possible to redeem your chips at the cage personally – we cannot redeem chips sent via mail.

I play a lot at other casinos – do I qualify for a casino room rate at Hard Rock Hotel Punta Cana?

As a rated player you may qualify for a Casino Rate; however, since we do not have any previous information about you as a player, we will need to verify your play history – please contact us at feedback@hardrockcasinopuntacana.com so we can begin your approval process right away! Please note that rooms will be reserved according to availability at the time we finalize the approval process for your casino rate.

*Additional casino comps are based upon your play at Hard Rock Casino Punta Cana.*

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Hard Rock Hotel & Casino Punta Cana Boulevard Turístico del Este Km.28No.74 Macao, Dominican Republic Front Desk 1-809-687-0000 Reservations 1-855-537-4129