Have a question? Call 1-855-537-4129
Have a question? Call 1-855-537-4129
Have a question? Call 1-855-537-4129
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Hard Rock Hotel Punta Cana

Boulevard Turístico del Este Km.28No.74, Macao, Dominican Republic



Starting July 30, the Government of the Dominican Republic will require all incoming international travelers to present a negative COVID-19 test result dating back no more than 5 days prior to arrival. If a traveler is unable to do so, an onsite test will be conducted by local health officials at the airport. In the event that travelers test positive for COVID-19 at the airport, the government of the Dominican Republic will require them to quarantine in a government quarantine center. We are committed to providing a stress-free vacation experience at Hard Rock Hotel & Casino Punta Cana.

If you have any questions surrounding your hotel stay, please reach out to your booking source.

Hard Rock Hotel & Casino Punta Cana has implemented enhanced protocols & standards to ensure you enjoy a peaceful vacation.

This carefully managed reopening comes with added stringent health, safety and hygiene procedures in place.



Across our hotels, we have implemented enhanced health and hygiene protocols to provide you with peace of mind during your stay with us. To create our ‘“SAFE + SOUND” promise, we have developed a comprehensive, enhanced cleanliness and sanitation plan that consists of added  precautionary measures throughout all aspects of the guest and team member experience.

Hard Rock Hotel & Casino Punta Cana has also implemented the global Hard Rock SAFE + SOUND program powered by Ecolab, which includes detailed guidelines and protocols followed by all branded properties around the world. Below you will find a summary of our enhanced protocols.






Hygiene Protocols
Hygiene Protocols
Hygiene Protocols

What to expect on your future stay?





Find the detailed protocols, procedures and preventive measures implemented across the resort to provide you peace of mind.





Paradise has teamed up with Pure® to offer their patented, 7-step purification process in select rooms to remove up to 99% of pollutants.





The Casino has taken the following steps in order to ensure the safest possible environment for guests and associates alike.







  • Luggage items will be disinfected upon guest arrival by the bellboys.
  • Guest temperatures will be checked upon arrival via a thermal camera.
  • This area will be clearly marked for appropriate physical distancing, with plexiglass separators at front desks. 
  • All hotel wristbands and keys will be disinfected prior to providing these to guests.




  • Extremely strict sanitizing protocols and world-recognized standards are used to clean guest rooms with an emphasis on high-contact surfaces. 
  • To minimize team member interaction with guests in the room, rooms will be cleaned every other day or upon request during your stay. 
  • Full sanitization of guest rooms after each departure.
  • Masks and gloves provided to housekeeping and maintenance teams.
  • Room service will be packaged accordingly and delivered directly to the door with no contact.




  • We have increased the frequency of deep-cleaning and disinfecting all common and public spaces.
  • Rock Spa Ⓡ, Body RockⓇ, and POSH Beauty SalonⓇ appointments will be limited and must be scheduled in advance. 
  • Dedicated measures for high-contact surfaces such as front desk check-in counters, elevators and elevator buttons, door handles, public bathrooms, room keys and locks, ATMs, handrails, tables, gym equipment, kids club, dining surfaces seating areas, pool chairs and more.
  • The use of facial coverings/face masks is required for hotel guests in all public areas with the exception of outdoor spaces, by the pool or beach or while actively eating and/or drinking or smoking. Designated areas include common indoor spaces such as the hotel lobby, retail stores, elevators, waiting areas of common facilities (like spa, salon, restaurants or bars), and the theater. 





  • Pool activities will be temporarily suspended.
  • Pool and beach chairs will be cleaned between every use, and spaced out to ensure appropriate physical distancing.
  • Pool chlorine levels will be safely elevated within a permitted range.
  • Swim-up bars will not be operating for the time being. However, drink and food service will still be available poolside and beachside through our servers.




  • Open restaurants will vary by schedule.
  • Buffets will be eliminated from restaurants and replaced with a-la-carte dining.
  • Restaurant menus will be available through a QR code and on one-time-use disposable handouts to minimize exposure and contact.
  • Teppanyaki service will be discontinued for the time being.




  • Standard measurements in meeting and event layouts have been redesigned to ensure necessary physical distance between attendees and guests.
  • Selfserve buffet offerings will be eliminated, and replaced with alternate food service options such as plated service and more.


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Hard Rock Hotel & Casino Punta Cana Boulevard Turístico del Este Km.28No.74 Macao, Dominican Republic Front Desk 1-809-687-0000 Reservations 1-855-537-4129