There will be no penalties for all passengers scheduled to travel within 72 hours or less before a hurricane strikes. For bookings made through official website or direct call center guests should contact Hotel Reservations. Other guests must contact the travel professional they booked their vacation package through in order to cancel
No show penalties will be waived up to 5 days after a hurricane strikes.
If guests are on vacation at HARD ROCK HOTEL & CASINO PUNTA CANA / Inversiones Zaena, S.A. and wish to depart early due to the threat of a hurricane, a certificate for the number of unused nights will be issued for the resort where the original reservation was made.
In the event of a hurricane, guests have the option to transfer their reservation to an alternate all-inclusive Hard Rock Hotel destination (Hard Rock Hotel Cancun, Hard Rock Hotel Riviera Maya or Hard Rock Hotel Vallarta / RCD Resorts SA de CV) that is not within the storm's projected path. Rooms will be offered at the same rate based on availability. In the event that rates are lower at the relocating hotel, a credit for the difference will be issued.
If guests wish to postpone their vacation and travel at a later date, HARD ROCK HOTEL & CASINO PUNTA CANA / Inversiones Zaena, S.A will guarantee their original rate for travel up to 6 months. Guests wishing to utilize this option must reschedule their trip within 60 days following a storm. Rate protection will only apply to the number of original nights and number of guests booked. Additional nights or guests will be booked at current rate, and no name changes are allowed. Space is subject to availability and blackout periods apply.
¹Policy will go into effect once the US National Weather Center issues a Hurricane Watch to the area and the hurricane directly hits HARD ROCK HOTEL & CASINO PUNTA CANA / Inversiones Zaena, S.A.
²Certificate will be valid for travel between April 15 - December 15, 2018. It is non transferable, not redeemable for cash. Space is subject to availability and blackout periods apply.
³Excludes day of departure. Airfare and transfers are not included.
This policy applies to Direct bookings made through the hotel official website or direct call center and groups booked through Tour Operators; it does not apply to groups booked directly with HARD ROCK HOTEL & CASINO PUNTA CANA / Inversiones Zaena, S.A. Groups contracted directly with HARD ROCK HOTEL & CASINO PUNTA CANA / Inversiones Zaena, S.A. shall refer to their specific contract policies. Airline ticket holders are subject to Airlines' policies and guidelines.
Policy may be subject to change or may be discontinued without notice.