Have a question? Call 1-855-537-4129
Have a question? Call 1-855-537-4129
Have a question? Call 1-855-537-4129
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Hard Rock Hotel Punta Cana
1-809-687-0000

Boulevard Turístico del Este Km.28No.74, Macao, Dominican Republic

HurricanePolicy

At HARD ROCK HOTEL & CASINO PUNTA CANA / Inversiones Zaena, S.A., we not only offer an unbelievable vacation experience at a surprisingly great value, but we also take the stress out of planning a vacation during Hurricane Season (June - November). 

Our Hurricane Policy makes it easy to decide that HARD ROCK HOTEL & CASINO PUNTA CANA / Inversiones Zaena, S.A. is the right choice for all your vacation needs. In the event that a hurricane¹ directly hits HARD ROCK HOTEL & CASINO PUNTA CANA / Inversiones Zaena, S.A. while you are on vacation, we will gladly offer a certificate² for a return stay to the original resort for the number of unused nights³.

Cancellations.

There will be no penalties for all passengers scheduled to travel within 72 hours or less before a hurricane strikes. Guests must contact the travel professional they booked their vacation package through in order to cancel.

No Show.

No show penalties will be waived up to 5 days after a hurricane strikes.

Early Departures.

If guests are on vacation at HARD ROCK HOTEL & CASINO PUNTA CANA / Inversiones Zaena, S.A and wish to depart early due to the threat of a hurricane, a certificate for the number of unused nights will be issued for the resort where the original reservation was made.

Relocations.

In the event of a hurricane, guests have the option to transfer their reservation to an alternate all-inclusive Hard Rock Hotel (Hard Rock Hotel Cancun, Hard Rock Hotel Riviera Maya or Hard Rock Hotel Vallarta / RCD Resorts SA de CV) that is not within the storm's projected path. Rooms will be offered at the same rate based on availability. In the event that rates are lower at the relocating hotel, a credit for the difference will be issued.

Rescheduling.

If guests wish to postpone their vacation and travel at a later date, HARD ROCK HOTEL & CASINO PUNTA CANA / Inversiones Zaena, S.A  will guarantee their original rate for travel up to 6 months. Guests wishing to utilize this option must reschedule their trip within 60 days following a storm. Rate protection will only apply to the number of original nights and number of guests booked. Additional nights or guests will be booked at current rate, and no name changes are allowed. Space is subject to availability and blackout periods apply. 

¹Policy will go into effect once the US National Weather Center issues a Hurricane Watch to the area and the hurricane directly hits HARD ROCK HOTEL & CASINO PUNTA CANA / Inversiones Zaena, S.A. 

²Certificate will be valid for travel for up to 1 year from the original travel date. It is nontransferable, nor is it redeemable for cash. Space is subject to availability and blackout periods apply. 

³Excludes day of departure. Airfare and transfers are not included.

This policy is for individual travel booked directly with the property; it does not apply to groups or 3rd parties.

Groups contracted directly with [HARD ROCK HOTEL & CASINO PUNTA CANA / Inversiones Zaena, S.A. or AIC Hotel Group shall refer to their specific contract policies. Airline ticket holders are subject to airlines' policies and guidelines.

Bookings made through Tour Operators or 3rd party websites must contact their original booking source for information on the hurricane policy for their reservation.
 
Policy may be subject to change or may be discontinued without notice.

RCD Hotels

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Top 3 deals you shouldn’t miss for your All-Inclusive Cancun & Riviera Maya vacation.

Black Friday is more than crowds and stress. We prefer sunny faces and life-enriching vacations. That’s why our Black Friday Hotel Deals bring you closer to the wondrous Riviera Maya, filled with lost civilizations to explore, jungle-shrouded trails to hike, underground caves to swim, or quiet beaches to relax. Your vacation will also be filled with plenty of food, dedicated mixology, relaxing spas and world-class golf. Our all-inclusive resorts have it all!

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Up to 30% + room upgrade

Our luxurious, adults-only beachfront hotel immerses guests in the culture of the región. With locally-inflected cuisine and cocktails, stylish accommodations decorated with local art. Along with 3 pools and holistic spa and wellness center that provide a sense of relaxed luxury, while exciting pop-up events insert a touch of spontaneity into the experience.

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Hard Rock Hotel & Casino Punta Cana Boulevard Turístico del Este Km.28No.74 Macao, Dominican Republic Front Desk 1-809-687-0000 Reservations 1-855-537-4129