You will find a place beyond reality, with VIP treatment and the All-Inclusive experience which means everything from in-room top-shelf drinks to the nightly entertainment, kids club and fine dining are included in your stay.
Can I take the kids?
Yes, experience a setlist of amenities sure to please them all. From special room service menus just for children, to game rooms, organized family activities, and a unique spaces just for teens like the Mini-Golf, Arcade and Xtreme Center. Kids Club is exclusively designed for kids, included in their stay. We also have nanny service if you need some alone time.
You will be provided with an in room menu (kids menu available in select room categories) from which you can place your order at any time of the day or night.
What activities does the hotel offer?
You will find entertainment for all ages, featuring: fitness activities, sports and pool activities. Entertainment shows at our Theater, plus The Little Big Club™ also features daily activities for the kids.
Is golf included?
As of 2017, limitless golf is now a part of the all-inclusive experience. A 20% service fee applies.
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No cancellation fees**
* Terms and conditions apply. **Notifying 72 hrs prior arrival.
When making a reservation, is it safe to provide my credit card number?
Yes, all information submitted on our website is stored on our server through a safe and encrypted connection. This means that it cannot be accessed via Internet and that no one can intercept the information being sent.
Do I have to pay the full amount on my reservation?
No, only a one night deposit is required per room. Deposit will be charged to the credit card provided. The remaining balance is due upon arrival. All reservations must be guaranteed with a valid credit card.
If I book through an intermediary, can the hotel give me my bill?
No, Hard Rock Hotel & Casino Punta Cana should bill the intermediary. We suggest you to ask for your bill directly where you made your reservation.
I'm trying to make a reservation, and a message is displayed saying that the number of people cannot be accommodated in any of the available rooms. What does this mean?
You have probably exceeded the maximum occupancy in the room category. We recommend you add one more room or contact us directly at email@example.com
Is a charge made to my credit card at the time the reservation is confirmed?
When your reservation is confirmed, the charge is automatic. Please verify the amount charged in your confirmation letter.
When making a reservation, I am asked for personal information. How will it be used?
The information you give us will only be used to guarantee and register your reservation, or to contact you if something unexpected comes up. If you choose to receive our newsletter, we will use your information to periodically email you our promotions and/or news and updates about our hotel. Should you wish to do so, you may unsubscribe from our newsletter at any time.
If one of the minors is an infant (less than 3 years old), can 2 adults and 3 minors under the age of 12 stay in the room?
I have finished processing my reservation. What should I do now?
Once your reservation number is displayed on your screen and emailed to you, you may rest assured that your reservation has been registered in our system. Please keep your reservation information for purposes of personal control.
Will I receive a confirmation of my reservation?
Once your confirmation is displayed on your screen, you will receive a confirmation to the e-mail address you provided within 5 minutes. It will include cancellation policies.
When will I receive my Limitless Resort Credit?
After your reservation process, you will receive Limitless Resort Credit* amount to take your stay to the next level. Use it at the Spa, for Golf, tours and excursions, and more.
*Amount is based on room category and length of stay. 20% service fee may apply.
Can I use my Resort Credit prior to arrival?
Yes, you can pre book any activity you wish to use your Limitless Resort Credit. Just send an email to: firstname.lastname@example.org and they will help you.
How can I know whether the rate shown on the website has the Best Rate Guarantee?
We assure you that the rate displayed on our website is the lowest rate available for the selected dates. Should this not be the case, we will give you $50 usd in Resort Credit and we will honor the price you found. For further information, please see the policies of this guarantee.
I found a lower rate at a travel agency, reservation center or other website not belonging to Hard Rock. How can I claim my discount?
We are located in Bávaro, at the east side of the Dominican Republic, view the location map HERE.
Does your hotel have Internet access?
Yes, the hotel has free Wi-Fi internet access throughout all common areas and rooms. We also have computers available at the lobby at no additional charge.
Where can I find the phone and fax number of the hotel?
The direct number of the hotel is: 1-809-687-0000
If you need assistance on reservations or an 800 number you can find it HERE.
Do you have activities for children in your hotels?
Our Kids Club offers activities, games and shows that will amaze and educate your little kids.
Older kids can enjoy the Mini-Golf, Arcade and Xtreme Center. Bigger audiences can also partake in Music Lab for a taste of the glamorous rock star life.
Do you have nanny services?
Yes, please consult the Concierge desk.
Do I need to bring an electrical adapter?
We provide 110 volts outlets in every room, if you need a different outlet, you will need an adapter. Please note that hairdryers are provided in every room, so you may leave that out of your packing list.
How much cash should I carry?
If you are planning to travel off property for shopping and such, we recommend bring some cash along as some vendors do not accept credit cards or travelers checks. There are exchange bureaus at the lobby. Most of the venues accept US dollars, but please note that you may receive change in the local currency. Additionally, you may want to carry small bills to tip luggage attendants at the airport and airport transfer drivers outside of the resort.
Are beach towels provided by the resort?
Yes. In addition to bath towels in your room, you can find beach towels in pool and beach areas at no extra cost. You can use as many as you like.
Do you have a nightclub at your hotel?
Oro Nightclub is the ultimate most exclusive nightclub. Additional admission fee is required.
Are the pool chairs included?
Yes, pool chairs and towels are included. If you want to elevate your lounging experience, you can rent out our Bali beds by reaching out to Vacation Planners at their desk by the lobby (From 8:00 am to 8:00 pm).
Do you have laundry service?
Yes, laundry service is available at an extra cost.You can find the price list in your in-room handbook.
Do you have a doctor on property?
We have 24 hours medical service.
When staying at Hard Rock Hotel & Casino Punta Cana, may I take my pet with me?
What is the maximum number of guests that can be accommodated in a room?
This varies based on each room category. You can find the specification on number of guests per room type HERE.
Can you smoke in the rooms?
All rooms are non-smoking. Smoking is permitted in open areas and on balconies.
Do you offer ADA amenities at the hotel?
Accessible Caribbean Suites and Caribbean Sand Suites are available and include wider clearance through doorways, toilet, bathroom rails, shower benches and roll-in showers. The rooms do not have hydro spa tub. With King beds only.
In addition we have ramps throughout the hotel. Including reception, pool and beach access areas. There are elevators located in all buildings and lobbies.
You can request an accessible room in the comments section during the checkout step when booking through our website.
You will need the official ID of the person who made the reservation and a valid credit card.
At what time can I check in?
The check in time is 15:00 (3:00 PM), the checkout time is 12:00 (12:00 PM).
Do you have early check in (before 3 pm)?
Yes, however it is subject to availability. If you arrive early, you can go to the front desk and you will be provided with a wristband that gives you access to hotel grounds and restaurants. Our staff will safeguard your luggage so you can go ahead and enjoy. We will notify you when your room is ready.
Is a passport or visa required to travel to your resort?
Yes. If you are an International traveler, you will need your passport to travel and check-in at the hotel.
If I arrive in the early morning, is there anyone to assist me?
Yes, our staff is available and ready to assist you 24 hours, seven days a week.
Do I have to pay extra to dine at a specialty restaurant?
All our specialty restaurants are included. You can also amplify your dinner experience with your Limitless Resort Credit.
Do I have to dine at a certain time, or make reservations at the restaurants?
In true rock star style, there are no dining restrictions and reservations are not required at any of our restaurants.
What is the dress code for the restaurants at night?
All of our restaurants' dress code is casual. Formal shorts or bermuda shorts, dress shirts, polo shirts, or formal sandals. (No wet clothes, visible bathing suit or flip flops.) Special events and dinners require a more formal attire.
Can your hotel accommodate food allergies?
You can tell us about food allergies or special food requirements at Public Relations desk, where we will notify each restaurant. We also have detailed food descriptions on the menus.
It is only a 30-minutes drive from Punta Cana International Airport to the Hotel. An hour trip from La Romana Airport and a 3 hour trip from Santo Domingo Airport.
How do I arrange transportation to the resort and back to the airport?
For those of you flying into Punta Cana to experience the ultimate rock star vacation, getting to Hard Rock Hotel Cancun is easy with the transportation service available at an additional cost.
If you made your booking through this website, you can request your transfer at least 72 hours prior to your arrival by e-mailing email@example.com. Make sure your message includes the following information:*
The hotel you are staying at, the name in which the reservation is under, your booking confirmation number, the number of people traveling with you and your arrival and departure flight itinerary (airline, flight number and flight times). You will then receive a response with relevant information and the cost of the transfer. The charge will be applied to your room, and you can pay this via credit card or cash upon check-out.
Make sure to stop by the Vacation Planners desk located in the lobby 24 hours before your departure (between 8:00 am to 8:00 pm), to confirm your transfer pick-up time.
What happens if I made my transportation reservation through a travel agency?
If you made your reservation through other means or a travel agency, we recommend you contact your agent directly and ask for any transfer options they might offer.
How can I arrange tours outside the resort?
You may visit the Vacation Planners located near the lobby (From 8:00 am to 8:00 pm) and they can easily arrange tours for you and your entourage. See our tours
Yes, you can enjoy the very best of paradise for your special day with us. The hotel offers stylish wedding and honeymoon packages by celebrity event designer Colin Cowie, to romantic getaways and anniversary escapes, there's nothing like All Inclusive luxury. It all begins with elegant, ultra-chic style. LEARN MORE.
Hard Rock Hotel & Casino Punta Cana proudly welcomes the LGBT community with ultra chic wedding collections designed by celebrity event designer Colin Cowie. LGBT marriages may be performed symbolically in Punta Cana. LEARN MORE.
Does the hotel offer meeting places for large groups?
Yes, and they are all Inclusive. Here, we go beyond with unlimited experiential dining and banquets, top-shelf cocktails and themed events, and Hard Rock luxury.
The hotel boasts 65,500 square feet of meeting space with expert audiovisual capabilities, a dedicated Crew of Roadies, free Wi-Fi, complimentary calls to the U.S. & Canada and much more. LEARN MORE