Have a question? Call 1-855-537-4129
Have a question? Call 1-855-537-4129
Have a question? Call 1-855-537-4129
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Hard Rock Hotel Punta Cana

Boulevard Turístico del Este Km.28No.74, Macao, Dominican Republic

A few days without rock n' roll experiences

Hard Rock Hotel & Casino Punta Cana will temporarily close:

March 19 to April 30, 2020

But we will be back soon. Keep playing those air guitars!


As the situation surrounding the Coronavirus (COVID-19) continues to unfold, we want to assure you that the safety, health, and wellbeing of our guests, staff, and associates remain our number one priority at Hard Rock Hotel & Casino Punta Cana. We have been closely following and adhering to the guidance and recommendations issued by the World Health Organization (WHO), the Centers for Disease Control (CDC); there have been no reported cases of COVID-19 at this property or in the Punta Cana area.

As you may have heard, the Government of the Dominican Republic has mandated the closure of the country’s borders and ordered all commercial and social businesses to halt operations for 15 days to help mitigate the spread of the virus and prevent an outbreak in the country. In compliance with the government, Hard Rock Hotel & Casino Punta Cana will temporarily close between March 19 and April 30, 2020. The hotel will reopen on May 1, in accordance with the Punta Cana International Airport. At this time, we wanted to assure you of our commitment to work with you through this unexpected announcement.

If you booked your stay directly through our website or call centers for travel between March 19 to April 30, 2020, please contact us at 1-817-541-8493 for any changes. If you booked through a third party, please reach out to your travel provider to discuss your booking. 

With growing concerns around the coronavirus/COVID-19 pandemic, we will continue to follow the lead of public health authorities and the national government at this important time. We have communicated directly with team members as to next steps and continue to monitor this situation closely. Our hearts and thoughts go out to the people who have been affected by this unprecedented event. We appreciate the healthcare workers, local communities, and governments who are on the front lines working to contain the coronavirus.

You can check back in on our website for information and updates on re-opening and promotional schedules. Thank you for your understanding and your support, and we look forward to welcoming you again soon.

The safety, health, and wellbeing of our guests, partners, and employees are top priorities. We have been closely monitoring the COVID-19 situation, and following the lead of the Centers for Disease Control (CDC), the World Health Organization (WHO), government agencies, and internal teams to stay on top of this evolving situation. According to the most recent information from the CDC, for the majority of people, the immediate risk of being exposed to the virus that causes COVID-19 is thought to be low. With that said, we would like to share the following information in order to keep you updated:


Protocols, Procedures, and Preventive Measures

We want you to feel confident and comfortable when traveling to Hard Rock Hotel & Casino Punta Cana, and to enjoy your vacation with peace of mind. 

There are no reported cases in Punta Cana, however, we continue to follow and reinforce internationally recognized regulations regarding guest and employee sanitation. We have also implemented additional preventive and precautionary measures in place in the interest of our guests’ and employees’ health and wellbeing; these include:


  • Increased and additional cleaning and disinfection of all guest rooms, offices, back-of-house areas, common areas, air conditioning units, and surfaces throughout the hotel using Ecolab products.
  • Continued training and implementation of global standards of sanitation set forth by third parties, such as Ecolab
  • Reinforcement and documentation of employees' handwashing requirements and use of alcohol-based sanitizer, frequently and rigorously according to a strict protocol.
  • Continued use of masks and gloves by the required food-handling employees according to the protocol.
  • Limiting physical contact such as handshakes.
  • Encouraging correct handwashing technique and use of hand sanitizing gel among guests.
  • Additional staff training on how to closely monitor and identify any flu or virus-associated symptoms, and reporting it to local authorities.
  • Continued staffing of an onsite doctor 24/7.


Flexible Policy

While there is no travel advisory for Punta Cana as it is a coronavirus- free tourism destination, we continue to review the cancellation policy based on the latest updates from the global & local authorities. To provide you with further peace of mind, if you book your hotel stay between March 11 and April 30 for travel until December 15, 2020, you may change your hotel stay dates up to 24 hours prior to arrival with no penalty for travel up to December 18th, 2020 (a difference in rates may apply, this is subject to availability). 

For guests traveling from the high-risk areas listed as per the updates from the Centers for Disease Control and Prevention (CDC), we will allow rescheduling the hotel stay within one year from the original travel date or canceling hotel reservations without any penalty. If you are traveling from a country that has implemented a government travel restriction to our destination, please contact your booking source to discuss options. If you request a refund and your booked rate applies to it, please consider that due to the current situation it may take 45 days or more. We will attend each request in the order it has been received.

We hope this policy provides you with comfort, whether you book your hotel stay with us or your preferred travel provider.

For all contracted Social or Corporate Group travel, please contact your Sales Manager or Global Sales contact, so that we can discuss the best possible opportunity for all parties concerned.

As we continue to closely monitor this developing situation, we will keep you informed with your safety and wellbeing at the forefront of everything we do. You may continue to check this page’s website for any further updates.

We thank you for your continued patience and trust, and we look forward to welcoming you to Hard Rock Hotel Punta Cana.  


Contact us via email or phone number. Please consider that waiting times at our Call Center are long due to high traffic.

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Hard Rock Hotel & Casino Punta Cana Boulevard Turístico del Este Km.28No.74 Macao, Dominican Republic Front Desk 1-809-687-0000 Reservations 1-855-537-4129