If you have made your reservation through this website, you can request your transfer at least 72 hours before your arrival by sending an e-mail to firstname.lastname@example.org Make sure your message includes the following information:
The hotel in which you are staying, the name of the reservation, your reservation confirmation number, the number of people traveling with you and your arrival and departure flight itinerary (airline, flight number and flight schedules). You will then receive a response with the information and cost of the transfer. The charge will apply to your room, and can be paid by credit card or cash at check-out.
Upon receipt of your request one of our service agents will contact you by email within 72 hours to process your transportation reservation. If you need help or have an urgent need for assistance in that time frame, please contact us at: email@example.com