Yes, they do.
Yes, they do, with the exception of the beach set-up, which is $12.00 US per person.
No, with the exception of beach parties, including beach Olympics, and suites.
Yes
All group participants must show a photo ID.
Yes, they do.
Only if the golf package was booked. When making reservations make sure to request rooms with golf.
Yes, you can. You can email Elsa Mimenza at emmimenza@hardrockhotelpuntacana.com.
Yes, you can. Individual tee times can be reserved by writing to
teetimespc@hardrockhotelpuntacana.com. Tournaments should be reserved with the pro at the apropriate course. Your Conference Service Manager can assist you.
Yes. We do have wireless internet service included in the room rate. You will need to bring your own laptop. In resorts with a business center, the use of the Internet service is free for the first 15 minutes. The cost is $2.50 USD/15 minutes.
18 years old.
The maximum is four (4) people including children. Please, request a room with 2 double beds in advance.
$3.00 US for deliveries under the door such as envelopes and invitations, and $3.50 US for deliveries inside the room.
No. Only one Restaurant out of our 11 Restaurants is not included in the all-inclusive plan. The majority of our Restaurants are a la carte for dinner.
No, unfortunately we are not able to close any restaurant.
Yes, you can. Please check with your Conference Service Manager to coordinate applicable times and number of guests per restaurant.
Yes, your Conference Service Manager can provide you with the details and prices.
Yes. Please contact your preferred DMC for arrangements.
We offer a day pass. The cost is $84.00 US for adults and $44.00 US for children (4 to 17 years old).
Yes, our resort uses purified water and we also offer bottled water.
Please, always use a Customs Broker to ship materials to the Dominican Republic. Contact your Conference Service Manager for detailed company information.
Yes, if the items that you are sending from the US are documents, it should take about 48 hours. While these companies insist they deliver to the Dominican Republic and they do, someone needs to be on the other end to clear items from the customs house. They will not be automatically delivered to the resort.
Not at all. A qualified Customs Broker can give you all the information you need and make the process relatively easy.
No. You may be using a Freight Forwarder who handles all your merchandise in the U.S. or Germany, but it has no experience with the laws or nuances of another country. It is always best to ask your Conference Service Manager for recommendations. Not all Customs Brokers are well versed in handling convention materials for temporary importation.
Yes. However, most companies only bring in the equipment that is not available and rent a good portion from one of the in- house companies. It tends to be less expensive and they have experience with resorts, electrical, rigging points, etc.