There will be No Penalties for all passengers scheduled to travel within 72 hours or less before a hurricane strikes. Guests must contact the travel professional they booked their vacation package through in order to cancel.
No Show penalties will also be waived up to 5 days after a hurricane strikes.
If guests are on vacation at HARD ROCK HOTEL & CASINO PUNTA CANA / Inversiones Zaena, S.A. Resort and wish to depart early due to the threat of a hurricane, a certificate for the number of unused nights will be issued.
In the event of a hurricane, guests have the option to transfer their reservation to an alternate HARD ROCK HOTEL & CASINO PUNTA CANA / Inversiones Zaena, S.A. destination that is not within the storm's projected path. Rooms will be offered at the same rate based on availability. In the event that rates are lower at the relocating hotel, a credit for the difference will be issued.
If guests wish to postpone their vacation and travel at a later date, HARD ROCK HOTEL & CASINO PUNTA CANA / Inversiones Zaena, S.A., will guarantee their original rate for travel from April 15 - December 15, 2016. Guests wishing to utilize this option must reschedule their trip within 30 days following a storm. Blackout periods apply. Rate protection will only apply to the number of original nights and number of guests booked. Additional nights or guests will be booked at current rate. No name changes allowed.
¹Policy will go into effect once the US National Weather Center issues a Hurricane Watch to the area and the hurricane directly hits HARD ROCK HOTEL & CASINO PUNTA CANA / Inversiones Zaena, S.A.
²Certificate will be valid for travel between April 15 - December 15, 2016. It is non transferable, not redeemable for cash. Space is subject to availability and blackout periods apply.
³Excludes day of departure. Airfare and transfers are not included.
This policy is for individual travel and groups booked through Tour Operators; it does not apply to groups booked directly with HARD ROCK HOTEL & CASINO PUNTA CANA / Inversiones Zaena, S.A. Groups contracted directly with HARD ROCK HOTEL & CASINO PUNTA CANA / Inversiones Zaena, S.A. shall refer to their specific contract policies. Airline ticket holders are subject to Airlines' policies and guidelines.
Bookings made through Tour Operators or 3rd party websites must contact their original booking source for information on the hurricane policy for their reservation.
Policy may be subject to change or may be discontinued without notice.