If after making your online reservation at hardrockhotelpuntacana.com you were to find a lower rate in US dollars in a different website, please fill out the Best Rate Guarantee Claim Form and send it to firstname.lastname@example.org prior to the end of your cancelation period (noted in your confirmation email) in order to get an immediate rate adjustment to your reservation. We will match any rate you may find, though the rate must be for the same room type and stay dates, publicly available at the time of the claim and bookable. If there are specific rules associated with the rate you find, (e.g. full-prepayment, etc.), your amended reservation would need to follow these new rules; we’ll certainly explain anything like this if you call.
Our Best Rate Guarantee does not apply to unpublished rates, which are not available to the general public. Rates not available to the general public include, but are not limited to:
- Corporate discount rates.
- Group rates.
- Meeting rates.
- Any rates requiring membership in a club such as AAA rates or AARP rates, affinity program, or other organization where the rates are targeted specifically toward a specific group of individuals and not intended for the general public.
- Direct mail solicitations.
- Electronic mail solicitations.
- Package rates that include the room and other components such as travel, car rental, entertainment, and/or non-breakfast meals.
- Package or group add-on rates that extend the length of a stay.
- Rates negotiated for stays extending beyond 30 nights.
- Rates that are available on auction Web sites.
- Rates available on Web sites, such as Priceline and Hotwire, that do not disclose the hotel brand until the reservation is completed